Refund policy
WHAT IS YOUR RETURN & EXCHANGE POLICY?
Wild Iris happily accepts returns or exchanges for store credit (Wild Iris E-gift card) within 14 calendar days from the date you receive your order.
Wild Iris happily accepts exchanges for the same item in a different size when we are notified of the request within 14 days from the day your order shipped.
HOW DO I I START A RETURN?
Start your return by clicking the Return Portal link here. Once you enter your email address a link will be sent to you to guide you to your Order History. Once there, please select the eligible items you would like to return. Once you have finished the Returns process, a packing slip and Return label will be emailed directly to you. Print the label and packing slip and please include the packing slip in the box with your items. Please ensure all approved items on the packing slip are included in the same package.
WHAT QUALIFIES FOR A RETURN?
Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with all the original tags attached and not marked FINAL SALE.
Items purchased with a 30% or more coupon code are final sale and cannot be returned.
Tops and dresses can get makeup on them very easily when trying on clothing. Please take extra care of makeup or deodorant rubbing off on the clothing.
MY ITEM ARRIVED DAMAGED. WHAT DO I DO?
If you receive an item that is damaged, please notify our customer service department within 3 days. You can email them at orders@shopwildiris.com. We ask that you please include photos of the damage to expedite the process.
MY ITEM IS MARKED FINAL SALE. CAN I STILL RETURN IT?
Items marked with Final Sale cannot be returned, refunded or exchanged. We do not charge restocking fees but Final sale items are limited to heavily marked down items from past seasons as well as items that cannot be returned for sanitary reasons. Gift cards are also final sale items.
For any questions, please contact orders@shopwildiris.com.
If any returns do not meet the requirements listed above, our customer service team will contact you via email or phone.
ARE YOUR RETURN LABELS FREE?
Not right now but we are always working on improving our customer service experience. Currently, if you choose to use the pre-paid UPS return label sent to your email the $6.00 cost of the label will be deducted from the return total once we process your return. Our pre-paid return labels are only for use in the United States.
Original shipping charges are not refundable.
If you choose to not use the Pre-Paid label, you may use the shipping carrier of your choice however, you will be responsible for paying postage. Please keep a record of your tracking number so you can follow your order back to us.
WHAT PACKAGING SHOULD I SEND THE RETURN IN?
You are free to return your items in the original packaging or any packaging that will safely return the items back to us. Please do not staple any bags as it can damage the items.
HOW LONG DOES IT TAKE TO PROCESS THE RETURN?
Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.
HOW LONG DOES OT TAKE TO RECEIVE MY REFUND?
Once you receive your email indicating your return has been processed, you can expect to receive your Wild Iris E-Gift Card sent to your email address on file.
WHAT IS YOUR RETURN PROCESSING TIME?
Once you receive an email indicating your return has reached our warehouse, please allow us up to 14 business days for us process your return. We appreciate your patience while we work to increase staffing and processing time. We are always working to increase the customer experience and we hope to speed up this process shortly.
We want you to feel happy with your purchase and if you don't, allow us to figure out how we can help you!
Thank you SO much for shopping with our small business!
Click here to start your return!